PLEASE NOTE

Requests submitted to Clarity Informatics are subjected to a user validation process to ensure that the request received is from an authorised user/project representative

Any requests to create or amend user accounts will require approval by a Senior Trust Administrator or Site Admin user for your Trust. 

If a request is received from a user who is not a Senior Trust Administrator or Site Admin User, Clarity will advise that their request has been forwarded for approval

New User Accounts

To create a new user account please send the user details and access requirements to mortalityreview-enquiries@clarity.co.uk. 

Please ensure that you list the following information within your request.

• Name
• Email address
• each site code you wish the user to access data for (see How do I know what Site Codes to request?)
• the access level for each site code (see How do I know what Site Access Level to request?)

Once approval is received for the new account confirmation will be sent to the user with instructions on how to access the system.

You can use this form to help you submit the information New User Account Request Form.docx

How do I know what Site Codes to request?

You can find the list of each individual site code within your Trust who are participating in the project within the system via the site selection menu, next to the Home menu 

How do I know what Site Access Level to request?

• Site Admin - This enables users to create case records and assign review forms.
• Standard User - This enables users to access case review forms, enter review data and run reports.

Removal of User Access

It is the responsibility of Senior Trust Administrators and/or Site Admin Users to ensure only those requiring access to the system have active accounts. 

Should an individual leave a Trust/Site or they no longer require access to the system, it is the responsibility of the Senior Trust Administrator/Site Admin User to submit a request to Clarity Informatics for the access to be removed.

In addition to this Clarity will conduct regular User Reviews and remove access for any user who has not logged into the system within the 6 months prior to the date on which the User Review takes place.

Why may a user be unable to access the system when they have been able to previously?

Users will be unable to access the system for one of the following reasons

• Request by Senior Trust Administrator or Site Admin user at the Trust

This would be the case if a user no longer requires access to the Case Review system due to leaving the Trust or a change in responsibilities

• Password entered incorrectly several times, resulting in the account being locked

To rectify this the user or a Senior Trust Administrator/Site Admin User for the Trust can contact mortalityreview-enquiries@clarity.co.uk to reinstate the access

• User Review process carried out by Clarity Informatics showed no active logins within the 6 months prior to the User Review

To reinstate access approval will be required from a Senior Trust Administrator/Site Admin User before Clarity will be able to reinstate the user access