Click the links below to view the FAQs for a specific section. You can also press Ctrl + F on your keyboard to search for keywords on this page

We have taken great care to ensure no information that is stored on Appraisal Toolkit will be lost during your migration to the upgraded version. Even though some sections of the Toolkit have been removed or merged, any information you had added to them will still be present on the system, it will just be found in a different place.

For Clinicians this includes any Health, Convictions, Probity , Reflection and Mandatory Training information.

For appraisers this includes any appraiser notes and summaries that have been added.

For more information regarding the new Appraisal Toolkit features, click here. 

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You are no longer required to add reflections to each individual item before you submit your appraisal. An overall reflection statement can be added to each subsection of an appraisal to reduce the number of forms you are required to complete.

Although it is advised to reflect on appraisal evidence to gain as much as possible from the appraisal experience, it is no longer mandatory and appraisals can be submitted without any reflective statements.

 
If you have added individual reflections to items in the past, they will still be attached to the item in your Portfolio to view however, when you import it into your appraisal, the reflection will be found in the reflection box below the table of items with the item name as a title (rather than specifically attached to the item) to allow you to keep all of your reflective statements together in one easy to manage area. You can still edit/delete the text if you wish after importing the item.

If you wish to reflect individually on a newly added item, use the Reflection box below the table of items, and enter the item name as a subtitle (using the formatting options) then enter your text in the Reflection box (see below)

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All of the transferred information can be found in your Historic Appraisal section.

 To view your historic appraisals, go to the Appraisal section of Appraisal Toolkit, and click the Historic tab.

 Click the Image Added link to the right of the appraisal you wish to view. 

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Due to the nature of the migration process there are several fields that will need to be repopulated. These are: Roles, Qualifications and Last Year’s PDP. All of the information required is stored within your historic appraisals, and can be copied and pasted into the Toolkit, however they cannot be imported.

 Please note: This is the only time you need to add this information – it is automatically added to any subsequent appraisals you complete with Appraisal Toolkit.

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Your Last Year’s PDPs are stored within your last appraisal. The first time you complete a new appraisal with the upgraded Appraisal Toolkit you will need to re-enter this information.

To view your items from last year, view your appraisal documentation (See FAQ 1) then click “Agreed PDPs” in section 4 of the left navigation menu. You can download any attached documents and copy and paste the saved details into "Last Year's PDP" in section 2 of your new appraisal.

You can log in to the Appraisal Toolkit at appraisals.clarity.co.uk 

1. Enter your registered email address 
2. Enter your password 
3. Click the 'Login' button

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If you are experiencing problems logging in, please contact our Customer Support Team on 0845 113 7111.  

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 Your username is your registered email address. If you are unsure which email address you have registered, please contact our Customer Support Team on 0845 113 7111 for assistance.

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Go to the Appraisal Toolkit Login page at appraisals.clarity.co.uk

• Click the 'Forgot your password?' link

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• Enter your registered email address
• Type the text shown in the “Captcha” box

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• Click the 'Send' button

This will send you an email to your registered email address which will contain a link. 

• Click on the link
• Answer your Security Question
• Enter a new password and confirm new password (see FAQ for password criteria)
• Click the 'Renew' button.

If you require further assistance please contact our Customer Support Team on 0845 113 7111.

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To ensure the best security for your Appraisal Toolkit account passwords must contain the following:

• A minimum of 7 characters
• At least one numerical digit (0-9)
• At least one special character (? / ! £ $ % & * \ # @ ~)

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If you are logged into Appraisal Toolkit, you can change your password by clicking on your name in the top right corner of the page (next to Logout). 

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• Click 'Account Details' in the drop down menu

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To change your username/email address, please contact our Customer Support Team on 0845 113 7111.

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If you are logged into Appraisal Toolkit, you can change your security question by clicking on your name in the top right corner of the page (next to Logout). 

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• Click 'Account Details' in the drop down menu

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here could be a number of reasons why you are unable to log in to Appraisal Toolkit. The most common are listed below.

Not yet registered:

• • you must be registered to log in
  • you have not yet confirmed your registration

Username is incorrect:

• • entering the wrong username/email address
    
  • typos in the username
  • including spaces at the beginning or end of your username

Password is incorrect:

• • using the wrong password
  • misspelling the password
  • your password is case sensitive – you may not be including the correct uppercase, lowercase, letters, numbers and characters (see FAQ for password criteria).

Locked out:

• • entering the incorrect username or password 3 times will lock an account
    
    
    

If you have been locked out or are having difficulty with your user credentials, please contact our Customer Support Team on 0845 113 7111.  You will be asked to provide your full name, GMC number and to answer your security question before your password can be reset.

If an appraisal year has been created there will be a blue 'Start your Appraisal' button on the Home page, click this button to begin entering your evidence.

If you do not have an appraisal year ready to start, please contact your organisation Appraisal Administrator to set up an appraisal for the current appraisal year.

• If you do not have an appraisal administrator at your organisation, please contact Clarity Customer Support Team on 0845 113 7111 or appraisals-support@clarity.co.uk.

• If your Organisation have an appraisal administrator, please contact them.
  

The Portfolio can be used to store your evidence until the appraisal year has been created.

For more information on Starting an appraisal, click here.

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Your appraiser will be allocated by your Appraisal Administrator.

• If you are an individual subscriber, please contact the Clarity Customer Support Team on 0845 113 7111 or at appraisals-support@clarity.co.uk to have your appraiser allocated.

• If your Organisation arranges your subscription, you should contact your Organisation Appraisal Administrator.

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 Your Appraisal Administrator is able to change your appraisal due date.

• If you are an individual subscriber, please contact the Clarity Customer Support Team on 0845 113 7111 or at appraisals-support@clarity.co.uk .

• If your Organisation arranges your subscription, you should contact your Organisation Appraisal Administrator.

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You cannot have more than one appraisal “In Progress” at a time. However, if you have started collecting evidence for your next appraisal and your current appraisal is not yet “Complete”, you can use the Portfolio area of Appraisal Toolkit to store your information, and you can import it into the appraisal at a later date. 

The GMC details held on the Appraisal Toolkit are those held by the GMC. Any changes to this information must be made through the GMC; you cannot alter these through Appraisal Toolkit

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 Yes, you are able to add non NHS roles to Appraisal Toolkit. There is an option in the Details tab to select ‘Yes’ or ‘No’ to ‘Is the role is within a NHS Organisation?’ 

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For more information on Adding a Role, click here.

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As part of the Appraisal Toolkit upgrade, there is no longer an area for you to add information regarding health concerns for your appraisal. You are no longer required to provide the details of any health concerns as this is covered by your statements and declarations.

For more information on changes to Health, please click here.

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If you have previously entered information for a Health issue into the Appraisal Toolkit, you are still able to view and edit this. The Health section can now be found under the Appraisal menu. As a new feature, you are also able to delete your health issue.

For more information on changes to Health, please click here.

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As part of the Appraisal Toolkit upgrade, there will no longer be an area for you to add information regarding convictions for your appraisal. You are no longer required to provide the details of any convictions you have acquired during the appraisal year, as this is covered by your statements and declarations.

For more information on changes to Convictions, please click here.

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If you have provided conviction records in the Appraisal Toolkit previously you are still able to view the existing information. The Convictions section of the Appraisal Toolkit will now be found under the Appraisal Menu. As a new feature, you can also e to delete your convictions from your profile.

For more information on changes to Convictions, please click here.

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ou can now find your Probity entries in the Professional Profile section on the top menu.

For more information on changes to Probity, please click here.

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You can set or change your speciality in the Professional Profile section of the Appraisal Toolkit.

To do this:

• Click on 'Professional Profile' on the top blue menu
• Click on the 'Set/Change Speciality' link at the bottom right of the My Profile page under Additional Information

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• Select the Category and Speciality from the stop down menus
• Click on the blue 'Select Speciality' button
• Click on the 'Save' button.

For a Portfolio item to count towards your CPD total, it must be imported from your Portfolio into your appraisal.

Click Home on the top menu

Click on the Go to your Appraisal button (if you do not have an current appraisal, please contact your Appraisal Administrator)

Click Import from Portfolio at the bottom of the left navigation menu

Tick the boxes to the right of each item you would like to import

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Click the blue Import button below the item box

You can also import the items from the Portfolio in individual areas of section 3; CPD events, Quality Improvement and Significant events.

If there are items available to import, the blue Import button below the item box will show a number in brackets. Click this button to import the items.

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Uploading documents into your appraisal is documented within the appraisee help guide.  For more information click here.

To import your Portfolio items into your Appraisal, please follow the steps below:

1. Click on the 'Go to your Appraisal' button from the Home page
2. Click on 'Import from Portfolio' from the left navigation menu under Tools (this can also be done by clicking the 'Import from Portfolio' button at the bottom of the Dashboard)
3. Click in the small tick boxes to the left of each item to select which you wish to include in the appraisal
4. Click on the 'Import' button.

The import from Portfolio page gives the option to view only items within the appraisal year or all items. You also have the option to 'Select all' to be imported.

If you have decided to use our paper MSF service you should leave plenty of time to:

• order your packs
• collect your feedback
• return them to Clarity for processing.

Once you have placed your order and paid for paper feedback questionnaires the pack will be with you within 14 working days.

Once we receive your completed questionnaires it can take up to 10 working days for data processing, so please ensure you leave sufficient time between posting your questionnaires and your appraisal submission to ensure your results report is available to be imported into your appraisal.  

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To order a paper pack of patient questionnaires, please follow the steps below:

1. Click on 'MSF' on the top blue menu
2. Click on the 'Create Patient Feedback Cycle' button above the open MSF cycle table
3. Click on the 'Create Cycle' button on the message that appears
4. Click on the 'Order paper pack' button at the bottom right of the page
5. Enter the address you would like the pack to be sent to, click on the 'Order' button
6. Click on the 'Pay now' button to make a payment of £35.00 plus VAT by credit/debit card or by Paypal account
7. Once the payment has been made, the order will be processed and the pack will be delivered to you within 14 working days of the payment being made.

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You can view feedback cycle results once the cycle is 100% complete, i.e.  when all required questionnaires are completed and you have completed the self assessment questionnaire.

Click here for detailed instructions.

Your results cannot be viewed before your cycle is 100% complete. The required number of responses is set by your Organisation, and therefore must be reached before we are able to collate your results. To ensure you reach the required number of responses we suggest sending more than the minimum number of feedback requests, to allow for any non-responsive recipients. 

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To complete your self assessment questionnaire, follow the steps below:

1. Click on 'MSF' on the top blue menu
2. Click on the 'View' link in the Actions column of your Open Cycle table
3. Click the 'Complete Self Assessment' button at the bottom of the screen
4. Complete your self assessment responses
5. Click on the 'Submit' button.

You can edit your self assessment questionnaire at any point until you mark the cycle as Complete by clicking on the 'Edit Self Assessment' button.

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When your feedback cycle has received the required amount of responses, it will show as 100% complete and at this point you are able to complete the cycle after completing the self assessment questionnaire to view the results.

To complete the cycle:

1. Click on 'MSF' on the top blue menu
2. Click on the 'View' link in the Actions column of your Open Cycle table
3. Click on 'Complete Cycle'.

This will complete the cycle and allow you to view the results meaning no further responses can be be accepted.

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Once we have received your completed questionnaires they will be input into the system within 10 working days.

We request that you try to return your questionnaires in one envelope - if you send multiple envelopes of questionnaires we cannot ensure that all of your data will be input at the same time and you may have to wait longer before your results report can be released.

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You are able to re-send questionnaire requests up to three times, if the recipient has not received an email within the last 7 days.

To resend an electronic MSF questionnaire:

1. Click on 'MSF' on the top blue menu
2. Click on the 'View' link in the Actions column of your Open Cycle table
3. Click on the 'Re-send Requests' button at the bottom of the page under Electronic Requests.

The email will be resent to any recipients who have not yet responded.

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The benchmark calculation is available in the appraisee user guide.  For more information click here.

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The benchmark data is updated monthly

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You should contact a wide variety of colleagues to receive feedback. You should seek feedback from both non-medical colleagues and medically trained colleagues to ensure a varied perspective of your practice.

Colleagues to contact could include:

• Other doctors
• Doctors in training
• Nurses
• Health visitors
• Midwives
• Pharmacists
• Administrators
• Secretarial staff
• Allied healthcare professionals

Who you contact is dependent on the roles you perform – you should choose colleagues that will give a fair and varied assessment of your practice.

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In the interest of absolute anonymity for each respondent, once you have completed a cycle it cannot be reopened for more feedback to be included. Therefore, you should only complete a cycle once you have collected all of the feedback you require. Any recipients that have not already responded to your request will not be able to fill out the questionnaire once your cycle is complete.

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Within the appraisal you are able to link Portfolio items to your Last Year's PDP as development evidence.

To link Portfolio items to your PDP:

• Click on the 'Go to your Appraisal' button on the Home page
   
• Click on 'Last Year's PDP' from the left navigation menu under Section 2
• Click on the 'Edit' link in the Actions column of the table for the PDP you would like to link evidence to
• Click on the 'Development Evidence' tab
• Click the tick box in the Link column of the table to select items to link
  
• Click on the 'Save' button.
  

Click here for more information.

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The claim impact option is only available in the appraisal menu if you are part of a secondary care organisation. 

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If the event has impacted the patient, yourself or the practice you can claim impact which will double the credit value of the item.

If you have submitted your appraisal but your appraiser has not yet started reviewing it, you can undo your submission by clicking Revert Submission in your left navigation bar.

If your appraiser has started to review your appraisal the revert submission option will no longer be available to you and will need to contact your appraiser and request they unsubmit your appraisal to allow you to make amendments. 

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Once your appraiser has completed section 4 of your appraisal and signed it off, a “Sign Off” option will become available to you in your appraisal left navigation bar. 

Migrated appraisals can be found in the Appraisal section in the Historic Appraisals table.

• Click on 'Appraisal' on the top blue menu
• Click on the 'View' link in the Actions column to view the appraisal

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•  Click the 'Documents' tab 
• Click on the 'Download' link in the Actions column.

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