FAQs

 Appraisers - want to see our Appraiser-specific FAQs? Click here.

Click the links below to view the FAQs for a specific section. You can also press Ctrl + F on your keyboard to search for keywords on this page

Login and password FAQs

 Can I use Appraisal Toolkit for Nurses as a non-NMC registered nurse?

Yes! During the registration process you can select whether you are registered with the NMC or not. The only difference you will encounter when using Appraisal Toolkit for Nurses is in your Professional Profile, which will not include a section for your NMC details.

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 How do I log into Appraisal Toolkit for Nurses?

Appraisal Toolkit for Nurses is found at http://appraisals.clarity.co.uk/nurses.

  • Click the purple 'Login' button at the top of the page (see left, circled in blue)

This will take you to the Login page.

  • Enter your registered email address and password


  • Click

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 I've forgotten my password, how do I reset it?

If you can't remember your password you can reset it from the login page.

  • Click the 'Forgot your password?' link underneath the password field 

  • Enter your registered email address
  • Complete the Captcha (this is for security reasons - if you are finding difficulty reading the numbers in the box you can click to refresh the images, to hear the code spoken aloud, or for help.)
  • Click 'Send'
  • You will receive an email - follow these instructions to renew your password.

If you encounter any problems, please contact our Customer Support Team on 0845 113 7333 or at nurses-appraisals-enquiries@clarity.co.uk

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 What is the password criteria?

To ensure the best security for your Appraisal Toolkit for Nurses account, all passwords must contain the following:

  • A minimum of 7 characters
  • At least one numerical digit (0-9)
  • At least one special character (? / ! £ $ % & * \ # @ ~)

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 How do I change my password?

If you are logged in to Appraisal Toolkit for Nurses:

  • Click your name in the top right corner to access your personal information.
  • Click
  • Enter your old password (for security reasons) then enter and confirm your new password
  • Click

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 How do I change my registered email address?

To change your email address, please contact our Customer Support Team on 0845 113 7333 or at nurses-appraisals-enquiries@clarity.co.uk

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 How do I reset the answer to my security question?

To reset your security question:

  • Click your name in the black bar at the top of the page
  • Click "Account Details"
  • Click
  • Select a question from the drop down list
  • Enter your answer
  • Enter your password
  • Click

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 The system won't accept my username/password combination - what do I do?

There could be a number of reasons why you are unable to Log in to Appraisal Toolkit. The most common issues are listed below:

  • Username is incorrect:
    • Using the wrong username
    • Typos in the Username
    • Including Spaces at the beginning or end of your username
  • Password is incorrect:
    • Using the Wrong Password
    • Misspelling the Password
    • Your password is case sensitive – you may not be including the correct uppercase, lowercase, letters, numbers and characters.
  • Locked Out
    • Using the correct Username but incorrect password 3 times locks out an account 

If you have been locked out or are having difficulty with your user credentials, please contact the Customer Support Team on 0845 113 7333 or at nurses-appraisals-enquiries@clarity.co.uk.  You will be asked to provide your full name, NMC number and to answer your security question before your password can be reset.

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Portfolio FAQs

 I have added evidence to my Portfolio but it is not showing in my appraisal - what do I do?

Your Portfolio is only a storage area for your information - for it to count to your appraisal you must import it into your appraisal records.

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 How do I upload documents?

The appraisee guide details how to upload documents into your appraisal. Click here for more information.

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PDP FAQs

 This is my first appraisal so I don't have any Last Year's PDPs - can I submit without one?

If it is your first ever appraisal, go to the Last Year's PDP section of your appraisal and click

This removes the requirement for Last Year's PDPs so you can continue with you appraisal. Your agreed PDPs from your current appraisal will be automatically added to the Last Year's PDP section of next year's appraisal.

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 How do I link my Portfolio evidence to my PDPs?

To link your Portfolio evidence to your Last Year's PDPs:

  • Import the item into your appraisal
  • View the item in your appraisal forms
  • Click the 'PDP' tab
  • Tick the box next to the PDP item you wish to link the evidence to
  • Click Save

Or

  • Go to the Last Year's PDP section of your appraisal
  • Click next to the PDP you want to link evidence to
  • Click the 'Development Evidence' tab
  • Tick  and select your evidence.

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Appraisal FAQs

 How do I submit my appraisal?

The appraisee guide details how to submit your appraisal. Click here for more information.

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 Can I make amendments to my appraisal after submission?

Yes, but before you can you need your submission to be reverted. You can do this yourself if your appraiser has not started reviewing your appraisal. If they have started to appraise your evidence you need to contact them and request them to un-submit your appraisal for you.

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 Where do I sign off my appraisal after my appraisal meeting?

The appraisee guide details how to sign off your appraisal. Click here for more information.

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