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titleI have forgotten my password, what should I do?

You have the ability to reset your password via the forgot your password? link on the login page of the system.

Click on the forgot your password link? and enter your details.  This will then send an email to your registered email address for you to reset your password.

More information on how to do this is available at Quick Start Guidesstart guide


User Assistance Documents are available on this wiki to help users to navigate and use the Mortality Review system.  See User Assistance Documents

If these do not help and you still require assistance,then Clarity Informatics User Support can be contacted by the following methods:-

  • via email to mortalityreview-enquiries@clarity.co.uk
  • via telephone at 0845 113 7222 and ask for the Mortality Review Team
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    titleHow do I contact User Support?
    titleHow do I search for a case?

    Once you log into the system you will see your Retrospective Case Review page.  From here you can search for a case by month using the links as shown on the page, or click on the Custom Search option to see a large list of cases (Mortality Review Cases page). 

    To find a specific case from the Mortality Review Cases list click on the Search for case button on the list of cases and enter the PatientID, Month of Admission and Organisation Code.

    You can also access the Mortality Review Cases page via the Search menu on the main blue toolbar.

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    titleHow can I see how many cases I need to enter review data for?

    You can find this information via the Review Status Listing report.

    Enter the review type you are interested in and the status of Not Started. 

    This will show you all CaseIDs for that review that are still to be completed.

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    titleHow can I see how many cases I have entered review data for?

    You can find this information via the Review Status Listing report.

    Enter the review type you are interested in and the status of In Progress

    This will show you all CaseIDs for that review that are still to be completed.

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    titleCan I print off a copy of the review form and answers for a specific case review?

    Yes.  You can use the Review Q&A Report to do this.

    Select the review type and caseID you are interested in and run the report.

    This will show the full review form and the answers submitted.  This can then be exported if necessary.

    I do not understand some of the terminology users within the system and/or user documents, please could you explain?

    Case Record - This is the page which holds all the information relevant to a case and hold all information such as patient details, hospital spell information and all review forms included in the review process for the case.  A case record will look similar to the following

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    Homepage - This is the first page that you see after logging into the system

    Dashboard - This is the various sections within the Homepage

    Main Toolbar - This is the menu bar at the top of the page.  It will contain such links as Home, Search, Reports and Help.  It will look similar to the following Image Added

    SiteAdmin - This is a user with advanced access permission enabling them manage certain areas and features, such as creating user accounts and case records.

    Complete/Closed - This is the same thing and refers to the fact that a review process has been undertaken and no further action is required.

    Batch - This is the discharge date month and year

    Report Criteria Field Names e.g. - A full explanation of the report criteria field titles can be found in Reports

    Single Select List - This is related to the answers for review form questions and refers to a list showing answer options whereby only one answer option can be selected

    Multi Select List - This is related to the answers for review form questions and refers to a list showing answer options whereby more than one answer option can be selected